Orlando Ochoa (Photo: Loadlink Technologies)

Loadlink Technologies is excited to announce a new addition to its organization. Earlier this month, the company welcomed Orlando Ochoa to a newly created position as Head of Customer Excellence. Orlando brings with him a wealth of knowledge in leading customer-centric teams, and the understanding of what it takes to deliver service excellence from the eyes of the user.

Having held national leadership positions at Ruby Life and Teleperformance, Orlando has seen how combining his expertise with a systematic approach to building strong relationships has been very impactful over time with customers. “I am deeply honoured and excited to join such a dynamic team and be part of a group that puts customers at the front of any initiative,” says Orlando Ochoa. “I am looking forward to putting into action the elements that will continue to create value and reinforce Loadlink’s leadership in the market.”

“Orlando’s new position is one of many hires over the course of the pandemic period to broaden the leadership team and position the company to support our growing customer base and to ensure we continue to deliver on what the customers want and count on us for—on-demand, exceptional service,” said Loadlink’s General Manager, Claudia Milicevic. “The expansion to our leadership team is part of our ongoing plan to deliver on positive customer experiences while strengthening our value to those that we serve.”

Loadlink is not wasting any time to get Orlando acquainted with the quick and eventful pace of the business and the industry. In just a few weeks of being in the role, he has already streamlined operational excellence to deliver on his promise by enhancing service levels allowing our valuable members of the trucking industry to focus their time on what matters most – delivering essential goods to Canadians.