Accessibility Policy

Last updated October 13, 2026

Statement of Commitment

Loadlink Technologies is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting all requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).

We are also committed to fulfilling our requirements under the Ontario Human Rights Code with respect to people with disabilities. As an organization with 50 or more employees, Loadlink Technologies is subject to all requirements under the IASR including the Information and Communications Standard, the Employment Standard, and the Customer Service Standard.

AODA Multi-Year Accessibility Plan (2026–2031)

Loadlink Technologies has developed a Multi-Year Accessibility Plan outlining our commitment to identifying, preventing, and removing accessibility barriers. The plan highlights our progress, ongoing initiatives, and goals for improving accessibility over the next five years.

To view a copy of our multi-year accessibility plan, please click here.

To view a copy of our 2026 submission, please click here.

Emergency and Public Safety

Loadlink Technologies is committed to providing publicly available emergency information in accessible formats upon request.

Individualized emergency response plans are available for employees with disabilities who require accommodation. Evacuation procedures are documented and made accessible as needed.

Providing Goods and Services to People with Disabilities

Loadlink Technologies is committed to providing accessible customer service and delivering goods and services in a manner that respects the dignity and independence of people with disabilities. We will carry out our responsibilities through the following accessibility practices;

Communication

Loadlink Technologies will communicate with people with disabilities in ways that take into account their disability. It will train its team members who communicate with customers on how to interact and communicate with people with various types of disabilities. The Company is committed to providing fully accessible telephone service to its customers. It will train its team members to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. Loadlink Technologies will offer to communicate with customers by way of web-based customer care request or e-mail, if telephone communication is not suitable to their communication needs or is not available.

Assistive Devices

Loadlink Technologies is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from its goods and services. It will ensure that its team members are trained and familiar with assistive devices that may be used by customers with disabilities while accessing Loadlink Technologies’ goods or services.

Orders and Billing

Loadlink Technologies is committed to providing accessible order placements and invoices to all of its customers. For this reason, order placements and invoices will be provided in the following formats upon request: hard copy, e-mail, and web-based access. Loadlink Technologies will answer any questions customers may have about their orders or the content of an invoice either in-person, by telephone or by e-mail.

Use of Service Animals and Support Persons

Loadlink Technologies is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of Loadlink Technologies’ premises that are open to its customers or to other applicable third parties. Loadlink Technologies will ensure that its team members dealing with such customers and third parties are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Loadlink Technologies is also committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the premises with his or her support person without payment of any fees. At no time, will a person with a disability who is accompanied by a support person, be prevented from having access to his or her support person while on the Loadlink Technologies’ premises.

Notice of Temporary Disruption

Loadlink Technologies will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available. The notice will be placed at all entrances on the affected premises.

Information and Communications

Loadlink Technologies will meet the following information and communications accessibility requirements:

Accessible Formats and Communication Supports

Upon request, Loadlink Technologies will provide information and communications in accessible formats or with communication support in a timely manner and at no additional cost. We will consult with the individual to determine the most appropriate format.

Requests can be submitted to peopleteam@dat.com.

Website Accessibility: WCAG 2.0 Level AA

As an organization with 50 or more employees, Loadlink Technologies is required to ensure that new internet and intranet websites and web content conform with WCAG 2.0 Level AA. A review and update of our public-facing website to meet Level AA is included in our multi-year plan.

Feedback Process

Loadlink Technologies welcomes feedback on how we provide goods, services, and employment to people with disabilities. Feedback can be submitted by:

Email: peopleteam@dat.com
Mail: 2-900 Robert Speck Parkway, Mississauga, ON L4Z 1H8.

All feedback will be reviewed, responded to in a timely manner, and used to improve our accessibility practices.

Employment Standard

Loadlink Technologies will meet the following employment accessibility requirements:

Recruitment and Selection

• Notify applicants and employees that accommodations are available during the recruitment and selection process;
• Provide suitable accommodations upon request at all stages of recruitment;
• Notify successful candidates of our accommodation policies before and after hire;

Individual Accommodation Plans

Loadlink Technologies maintains a documented process for developing and implementing individual accommodation plans for employees with disabilities, including a method for the employee to participate, identification of required assessments, regular review and update of the plan, and a process for addressing disputes.

Return to Work

Loadlink Technologies maintains a documented return to work process for employees who are absent due to a disability and require disability-related accommodations to return to work.

Performance Management, Career Development, and Redeployment

Loadlink Technologies ensures that the accessibility needs of employees with disabilities and their individual accommodation plans are taken into account during performance management reviews, career development and advancement opportunities, and redeployment processes.

Training

Loadlink Technologies will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Loadlink Technologies will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2014. Employees with customer contact will be trained using the web-based training located at: https://accessforward.ca/. New employees, having contact with customers, will be expected to complete the training within the first 2 weeks of employment. Training will include the following:

• The requirements of the Integrated Accessibility Standards Regulation;
• The Ontario Human Rights Code as it pertains to people with disabilities;
• How to interact and communicate with people with various types of disabilities;
• How to interact with people who use assistive devices, service animals, or support persons;
• What to do if a person with a disability is having difficulty accessing our goods, services, or facilities;

Modifications to this Policy

Loadlink Technologies is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Policies, if any, of Loadlink Technologies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions about this Policy

This policy exists to achieve service excellence to customers with disabilities in Ontario. If anyone has a question about this policy, or if the purpose of this policy is not understood, an explanation should be provided by, or referred to peopleteam@dat.com.

Notice of AODA Policy and Feedback Process

Provision of goods or services to People with Disabilities in Ontario.

At Loadlink Technologies, we strive to improve accessibility for our customers with disabilities. Pursuant to the Accessibility for Ontarians with Disabilities Act, we have developed an Ontario Accessibility Customer Service Policy Statement which is available on our website and upon request at our office. We welcome any comments, questions and suggestions you may have about the provision of our goods or services to people with disabilities in Ontario.

For your comments or suggestions, please write to: peopleteam@dat.com.