Last updated September 29, 2020
Statement of Commitment
Loadlink Technologies is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Accessible Emergency Information
Loadlink Technologies is committed to providing the customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
Providing Goods and Services to People with Disabilities
Loadlink Technologies is committed to excellence in serving all customers including people with disabilities. It will carry out its functions and responsibilities in the following areas.
Loadlink Technologies will communicate with people with disabilities in ways that take into account their disability. It will train its team members who communicate with customers on how to interact and communicate with people with various types of disabilities. Telephone Services The Company is committed to providing fully accessible telephone service to its customers. It will train its team members to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. Loadlink Technologies will offer to communicate with customers by way of web-based customer care request or e-mail if telephone communication is not suitable to their communication needs or is not available.
Loadlink Technologies is committed to serving people with disabilities who use assistive devices to obtain, use or benefit from its goods and services. It will ensure that its team members are trained and familiar with assistive devices that may be used by customers with disabilities while accessing Loadlink Technologies’ goods or services.
Orders and Billing
Loadlink Technologies is committed to providing accessible order placements and invoices to all of its customers. For this reason, order placements and invoices will be provided in the following formats upon request: hard copy, e-mail, and web-based access. Loadlink Technologies will answer any questions customers may have about their orders or the content of an invoice in person, by telephone or e-mail.
Use of Service Animals and Support Persons
Loadlink Technologiesis committed to welcoming people with disabilities who are accompanied by a service animal on the parts of Loadlink Technologies’ premises that are open to its customers or to other applicable third parties. Loadlink Technologies will ensure that its team members dealing with such customers and third parties are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Loadlink Technologies is also committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the premises with his or her support person without payment of any fees. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the Loadlink Technologies’ premises.
Notice of Temporary Disruption
Loadlink Technologies will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available. The notice will be placed at all entrances on the affected premises.
Loadlink Technologies will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Loadlink Technologies will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws by January 1, 2014. Employees with customer contact will be trained using the web-based training located at: https://accessforward.ca/. New employees, having contact with customers, will be expected to complete the training within the first 2 weeks of employment. Training will include the following:
The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
How to interact and communicate with people with various types of disabilities;
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
How to use the alternative means to help provide goods or services to people with disabilities;
What to do if a person with a disability is having difficulty in accessing Loadlink Technologies’ goods and services; and
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Loadlink Technologies’ policies, practices and procedures relating to this Ontario Accessibility Customer Service Standard.
Applicable team members will be trained on policies, practices and procedures that affect the method in which goods and services are provided to people with disabilities in Ontario. Team members will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
Information and Communications
Loadlink Technologies is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs. The ultimate goal of Loadlink Technologies is to meet and surpass customer expectations while serving customers with disabilities in Ontario. Comments on its services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way Loadlink Technologies provides goods and services to people with disabilities in Ontario can be made verbally in person or by phone or by e-mail. All feedback will be directed to Loadlink Technologies’ Human Resources representative or Customer Service. Customers can expect to hear back in ten business days. Loadlink Technologies will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014.
Recruitment, Assessment and Selection
Loadlink Technologies will notify employees and the public about the availability of accommodation for job applicants who have disabilities. Applicants will be informed that these accommodations are available, upon request, for the interview process and for other candidate selection methods. Where an accommodation is requested, Loadlink Technologies will consult with the applicant and provide or arrange for suitable accommodation.
Successful applicants will be made aware of Loadlink Technologies’ policies and supports for accommodating people with disabilities.
Modifications to this Policy
Loadlink Technologies is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Policies, if any, of Loadlink Technologies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions about this Policy
This policy exists to achieve service excellence to customers with disabilities in Ontario. If anyone has a question about this policy, or if the purpose of this policy is not understood, an explanation should be provided by, or referred to the Loadlink Technologies’ HR representative or Customer Service.
Notice of AODA Policy and Feedback Process
Provision of goods or services to People with Disabilities in Ontario
At Loadlink Technologies, we strive to improve accessibility for our customers with disabilities. Pursuant to the Accessibility for Ontarians with Disabilities Act, we have developed an Ontario Accessibility Customer Service Policy Statement which is available at www.loadlink.ca and upon request at our office. We welcome any comments, questions and suggestions you may have about the provision of our goods or services to people with disabilities in Ontario.
To view a copy of our multi-year acessibility plan, please click here.
Please contact us online for your comments or suggestions or write to: Human Resources Representative, Loadlink Technologies, 2 Robert Speck Parkway, Suite 900, Mississauga, ON L4Z 1H8.