Key Account Manager

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OVERVIEW:

We’re looking for an experienced Key Account Manager to strengthen relationships with our top clients, drive growth opportunities, and ensure satisfaction through tailored solutions. The ideal candidate excels at building long-term partnerships, understanding client needs, and delivering impactful results.

Salary range: 75K — 85k + commission.

RESPONSIBILITIES:

  • Act as the main liaison between the company and assigned key accounts, building strong, lasting relationships
  • Regularly engage with clients to understand their goals, address concerns, and ensure their needs are listened to
  • Identify opportunities for upselling, cross-selling, and expanding service offerings to drive account growth
  • Explore strategic acquisitions of new business at the enterprise level
  • Develop and execute strategic account plans that align with client objectives and support long-term growth
  • Meet or exceed revenue targets for key accounts through proactive account management and sales initiatives
  • Analyze account performance data to provide clients with insights, recommendations, and new solutions that align with their business needs
  • Work closely with internal teams, including product, marketing, and customer service, to ensure a seamless client experience
  • Support customer retention initiatives
  • Be a brand enthusiast for our products and effectively communicate value propositions
  • Bring your ideas and strategies forward to advance our company’s vision for the future
  • Utilize our CRM to manage leads, opportunities, and accounts
  • Actively participate in regular goal-setting and team-building sessions
  • Attend occasional industry networking events and travel to customer sites as needed

REQUIREMENTS:

  • Bachelor’s degree in business, or a related field
  • 5+ years of experience in account management, client services, or a related role, with a focus on managing large or strategic accounts
  • Bilingual (English/French) is an asset.
  • Proven experience working with complex customers and the ability to challenge how they think in a professional manner
  • Strong interpersonal and communication skills with a proven ability to build relationships and manage client expectations
  • Demonstrated experience with sales and negotiation, with a track record of meeting or exceeding revenue goals
  • Experience with Salesforce (CRM)
  • An individual who loves the chase, is a go-getter, and will find unique ways of engaging the prospect
  • Strong attention to detail and the ability to execute quickly
  • A natural ability to build rapport with team members, customers, and prospects
  • The ability to multitask and quickly adapt to situations in a fast-paced environment
OUR CULTURE:
  • Flexible Work Model: Enjoy a balanced hybrid approach with 3 in-office days.
  • Vibrant Workplace Culture: We celebrate achievements and strike the perfect balance between productivity and enjoyment.
  • Competitive Compensation Package: Benefit from an attractive salary, comprehensive benefits, performance bonuses, and an employee recognition program.
  • Uncapped commission structure: Your earnings are limited only by your ambition.
  • Secure Your Future: Take advantage of our 50% RSP matching and stock purchase options to build long-term financial stability.
  • Generous Time Off: Recharge with our paid vacation policy, ensuring you maintain a healthy work-life balance.
  • Corporate Social Responsibility: Make a difference by participating in events, fundraisers, and environmental initiatives.
  • Collaborative Environment: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team-building activities.
  • Innovative Technology: Work with cutting-edge tools and systems that keep us at the forefront of our industry.

The Fine Print: By applying to this position, you are confirming you either possess a Canadian citizenship, permanent resident status, or work permit. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.