OVERVIEW:
Are you seeking a dynamic company with a vibrant work culture and work-life balance? Join Loadlink Technologies, where your role shapes our image in Canada’s thriving Tech and Transportation sectors. Our Customer Success team ensures the highest quality and reliability for our customers, embodying professionalism and driving business expansion as brand ambassadors.
Apply now to our Customer Success Representative role and kick off your career at a company that will provide you with unlimited mentorship and growth opportunities alongside a team of passionate individuals to support you every step of the way!
Salary range: 50 – 60K.
RESPONSIBILITIES:
- Become a brand enthusiast for our products and effectively communicate value propositions and sales opportunities
- Build relationships with preferred customers and internal stakeholders to grow existing business
- Provide exceptional customer service to our clients, addressing and troubleshooting to resolve any issues
- Bring your ideas and strategies to advance our company’s vision for the future
- Utilize our CRM to manage customers, opportunities, and accounts
- Actively participate in regular goal setting and team building sessions
- Training customers on how to use our software solutions
REQUIREMENTS:
- Strong communication skills in English — written and verbal
- Previous customer service or sales experience (preferred)
- Good working knowledge of MS Office Suite and Salesforce (preferred)
- A positive and energetic personality who can articulate Loadlink’s value proposition
- Great multitasking abilities
- The ability to work independently and as part of a team
- Great problem-solving skills — someone who can think through problems and develop solutions quickly while always demonstrating a positive attitude
- An eagerness to learn and adapt to new processes and technologies effectively
- A go-getter mentality — someone not afraid to back down from a challenge
- Flexible Work Model: Enjoy a balanced hybrid approach with 3 in-office days.
- Vibrant Workplace Culture: We celebrate achievements and strike the perfect balance between productivity and enjoyment.
- Competitive Compensation Package: Benefit from an attractive salary, comprehensive benefits, performance bonuses, and an employee recognition program.
- Uncapped commission structure: Your earnings are limited only by your ambition.
- Secure Your Future: Take advantage of our 50% RSP matching and stock purchase options to build long-term financial stability.
- Generous Time Off: Recharge with our paid vacation policy, ensuring you maintain a healthy work-life balance.
- Corporate Social Responsibility: Make a difference by participating in events, fundraisers, and environmental initiatives.
- Collaborative Environment: Work alongside diverse teams, build strong professional relationships, and engage in networking events and team-building activities.
- Innovative Technology: Work with cutting-edge tools and systems that keep us at the forefront of our industry.
The Fine Print: By applying to this position, you are confirming you either possess a Canadian citizenship, permanent resident status, or work permit. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodation throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.