How to Troubleshoot Connectivity issues in Installed Application and Web Application Versions

Issue 1: Firewall Settings

Resolution: Changing company firewall settings

Should your company have its own firewall settings, they will need to permit our new IP addresses. These New IP addresses are as follows:

72.142.134.51 

72.142.134.61 

Please contact your IT department if you are unsure of your company’s firewall settings or contact us.

Issue 2: DNS Cache Entries

If you launch Loadlink (or any other Link application) and see the error below, it is likely that your DNS cache entries need to be reset.

Note: If you are accessing Loadlink through the web application, you might see the error message: “The page is not available.

image_connectionerror.jpg

Resolution: Windows 7 and Windows 10 Users

Note: If you are using any other operating system, please contact your IT service provider

Windows 7 Users 

Step 1: Launch the Command Prompt 

1. Click the Start menu from the bottom left corner of your taskbar

2. In the Start Search box at the bottom of the Start Menu, type cmd, and then RIGHT click on cmd and select Run as Administrator from the drop down menu.

image_runasadministrator.jpg

Step 2: In the command screen type the following: 

Ipconfig /flushdns :

image_ipconfig.jpg

Step 3: Wait for the message. Then run the other two commands: Net stop dnscache & Net start dnscache

Windows 10 Users

Step 1. 

1. RIGHT click on the Windows flag on the bottom left of your screen

2. Select Command Prompt (Admin) to open the cmd, or type cmd under Run:

image_commandprompt.jpg

Step 2. In the command screen type the following:

Ipconfig /flushdns :

image_ipconfig2.jpg

Step 3. Wait for the message. Then run the other two commands: Net stop dnscache & Net start dnscache