IT Support Specialist

IT Support Specialist

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With over 7,500 customers across Canada and huge expansion plans, we need to deliver the highest quality tech products and we’re looking for YOU to make that happen.

Our team at Loadlink Technologies is passionate about delivering software that exceeds our customer’s expectations. Our technology is at the forefront of Canada’s largest industry (transportation) and gets goods to consumers and businesses across the country.

We are looking for a passionate IT Support Specialist ready to kick off their technology career with a bang! At Loadlink Technologies, you will be the go-to person for modern enterprise IT support, a driver of solutions, a fixer of incidents, and a detective of root causes. Our IT Support Specialist role is fast-paced and challenging, requiring superb analytical problem-solving, customer service, communication, and learning skills. If you are a new grad and looking for a career starter that will hone your technical, business, and long-term career goals, then this is the role for you!

What You Will Be Doing

Traditional Duties:

  • Enterprise Support
    • Workstations and software
    • Office 365 (Teams, Outlook, SP)
    • Active directory
    • Network support
  •  Production Support
    • 2nd level support and investigation for application production issues
  • Configuration
    • Installation and configuration
    • Documentation
    • Training
  • Reliable Operations
    • Access control
    • Cyber security
    • Optimization
    • Automation

Knowledge Areas:

  • Hardware
  • Software
  • Networking
  • Database
  • Scripting and programming
  • Cyber security
  • Business continuity
  • Project management
  • IT Best Practices and frameworks

What Else Will You Be Doing

  • Using and implementing the latest technologies
  • Participating in a variety of IT projects
  • Blowing up processes, automating, building efficiencies, and driving improvements
  • Implementing the latest cyber security models
  • Working with amazing people to deliver high-quality business value
  • Learning, growing, and innovating

What You Need To Succeed

  • A technology-focused Bachelor’s degree
  • Foundational knowledge and experience with Microsoft server environments (on-prem and cloud)
  • Foundational knowledge and experience in networking (firewalls, load balancers, AP, switches, and application gateways)
  • Foundational knowledge and experience in databases
  • Excellent understanding of Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive)
  • Superb communication skills, both technical and business-appropriate
  • Superb troubleshooting and problem-solving skills
  • A passion for working with people to solve issues and enabling them to meet strategic goals
  • Some cyber security experience and knowledge
  • Excellent understating of Windows 10 OS, and desktop/laptop hardware
  • Foundational knowledge on application development frameworks

What You Bring to the Team

  • Positive team-first attitude
  • Egoless collaboration
  • The chops to be the go-to support person
  • Self-motivated with a proactive approach to working and learning
  • Desire to learn and commitment to deliver solutions that make a difference

What’s in It for You

  • The opportunity to make a difference – we’re small enough that what you do gets noticed
  • Learn an entirely new HUGE industry
  • We always have an open door/teams/zoom environment
  • The people we work with are pretty awesome
  • Flexible work options
  • A fantastic full compensation package including:
    • Better than average salary
    • Awesome benefits voted on and chosen by our entire team
    • Matching RPP
    • Discount stock program – NYSE: ROP
    • Bonus program
    • Recognition program

By applying to this position, you are confirming you either possess a Canadian citizenship or permanent resident status.

About Us

Loadlink Technologies is part of two of Canada’s fastest growing and largest industries: Technology and Transportation. Our technology enables food to arrive at our stores, inventory to our malls and makes eCommerce happen! We have been the unmatched leader in this space for over 30 years and we pride ourselves on being a catalyst that is driving change in the commercial transportation industry. Check us out at loadlink.ca.

You should know that we’re currently working remotely.  In in the future, we hope for a hybrid environment that’s ideal for everyone and allows us to get together.

(We also know life happens and we need to be flexible.)

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

Thank you for your interest in Loadlink Technologies. Due to the developing impact of COVID-19, our top priority is ensuring that our employees are safe and policies and procedures are being developed to effectively handle our response to the outbreak. As a result, we will be conducting interviews virtually. Everyone’s safety is our primary concern as we navigate through the interview process.

We thank all those who apply but only those selected for further consideration will be contacted.